Download the GoToAssist Customer Attended Standalone Application (Windows Only) Note: For detailed configuration instructions, please see the Single Customer Attended App Guide. For detailed installation instructions, please see below. For more information, please see the System Requirements for Customers . |
Name | GoToAssist pop-up scam |
Threat Type | Mac malware, Mac virus |
Fake Claim | According to this scam page, the user's computer is infected with viruses. |
Related Domain | apple.com-scan-mac[.]live |
Serving IP Address (apple.com-scan-mac[.]live) | 52.29.39.28 |
Promoted Software | GoToAssist and Cleanup My Mac. |
Symptoms | Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites. |
Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads. |
Additional Information | GoToAssist is legitimate software that is often misused by scammers. They use it to remotely connect to computers and install unwanted software. |
Damage | Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information, financial loss, installation of unwanted applications (possibly malware). |
Malware Removal (Mac) | To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner for Mac To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available. |